We’ve listed some our most common FAQs below. If you have a question we haven’t answered, please get in touch. We’re happy to help.

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Fees, Medicare and Private Health Insurance


If you have a referral from a GP or a psychiatrist for a Mental Health Treatment Plan you will be eligible to receive a Medicare rebate of $124.50 (for a clinical psychologist) and $84.80 (for a general psychologist) per individual session for up to 10 sessions per calendar year. You will also be eligible for a rebate for 10 group workshops per calendar. For groups run by a clinical psychologist the rebate is $31.65 and for groups run by a general psychologist the rebate is $21.65.

After we have processed your payment we can process for rebate for you via Medicare Online. Medicare advises us that these funds will appear in your bank account within 2-3 business days.

Private Health Insurance

If you have private health insurance that includes psychological counselling as extras cover you may be eligible for a partial rebate. It is recommended that you contact your individual insurance provider for further information about your individual coverage.

You will need to make an appointment with your GP who will assess whether you are eligible for a Mental Health Treatment Plan.

To be able to claim the Medicare rebate for your session you will need to bring a copy of your Mental Health Treatment Plan to your first appointment with your psychologist at Inner Melbourne Clinical Psychology.

No, you do not need a referral. You can make an appointment with our psychologists without a referral from your GP or a psychiatrist. If you decide to do this you will need to pay the full amount for your sessions out of your own pocket.

If would like to see whether you are eligible for referral under a Mental Health Treatment Plan you will need to speak with your GP or a psychiatrist prior to making your first appointment.

No, we don’t see clients solely for the purposes of assessment and we also do not do court reports.

We’ve written a blog post about this question, which you can read here.

What to expect when seeing a psychologist

After making your first appointment you will be sent an introductory email confirming your appointment date and time. This will also outline information about fees and rebates, and details about the location of Inner Melbourne Clinical Psychology. If you have a Mental Health Treatment Plan you will need to bring along this paperwork to your first appointment.

At the beginning of your first session your psychologist will briefly run through important paperwork with you. This will include completing a form with basic personal information (such as your name, date of birth, address and contact details) and a consent form that cover issues such as confidentiality, fees and other important information about sessions. If you have been referred by a GP or psychiatrist, we will discuss the details of your Mental Health Treatment Plan at this point.

After completing paperwork the remainder of the session is usually spent discussing the issues that have brought you into therapy. As well as developing a thorough understanding of your concerns, your psychologist will explore relevant background history, for example, information about your family, social relationships, work history and any past counselling that you have done. Based on this information we will begin to help you to understand more about what might be triggering and maintaining your current issues. If time allows we will also work with you to develop a collaborative and flexible plan for future therapy sessions.

Sessions at Inner Melbourne Clinical Psychology are approximately 50 minutes.
Every person has a different journey through therapy. This is largely dependent on the nature of why they are coming in and what it is that they are hoping to get out of sessions.

At Inner Melbourne Clinical Psychology we tailor therapy to suit each of our client’s needs and preferences.

Some people come to therapy to develop coping strategies to reduce or manage symptoms of mental illness. This type of work can be short to medium term, but might also involve checking in less frequently over the longer-term to deal with setbacks or prevent relapse.

Other people come to therapy to understand long-standing patterns (such as relationship issues) that stem from experiences during their childhood, or to receive ongoing support. This type of work tends to happen over an extended period of time, although again, this is dependent on client preferences.

Sometimes people come to therapy for a one off session or just a handful of sessions to speak about a specific issue in their life or to talk through a particular concern.

All information that you disclose in your session with a psychologist is confidential. There are two exceptions to this rule. The first exception is if you are at risk of harm to yourself or someone else and the second exception is in relation to court orders. If either of these situations become relevant your psychologist will discuss this with you.

You can book an appointment via phone or our online booking form here.

Whichever way you book, our friendly Support Team will ask you briefly about:

  • Some brief information about what’s bringing you in. This helps us to ensure we’re matching you with a psychologist who is experienced in the area you’re seeking assistance with. If there is nobody on our team who is suitable we will provide you with some external recommendations.
  • Details like your date of birth and contact information.
  • Whether you have a Medicare referral and the details of your GP.
  • Any preferences you have around a specific psychologist on our team, location, days or times you’d like to be seen

Once we have found a psychologist who seems like a good fit for you, we will send you a welcome email. This email outlines your appointment time, date and location, as well as a few other useful bits and pieces, like how to find us and what to bring to your first appointment. You will also be sent an SMS reminder 72 hours before your first appointment.

Finding the right psychologist

Trust your instincts. If it doesn’t feel like the right match after a few sessions, as frustrating as this can be, don’t give up. We each have unique personalities, so we can’t possibly gel with everyone we meet. Although it can be a pain to have to tell your story again to another psychologist, in the long-run it’s better to find someone who you feel comfortable with than stick with someone who doesn’t feel right.

At Inner Melbourne Clinical Psychology each of our psychologists understands and genuinely values the importance of finding someone you click with. We won’t be offended or defensive if you decide that you would like to try another psychologist. We think these discussions are important and pride ourselves on being open to feedback about the way we work.

If it doesn’t feel like the right match you can speak directly with the psychologist about how you feel and they can make suggestions in terms of who might be a better match (within our practice or at an external practice).

We also understand that sometimes those discussions feel confronting or uncomfortable, so if you don’t want to speak with the psychologist you’ve seen you can instead chat with our Director, Dr Jacqueline Baulch. Jacqueline is a clinical psychologist herself and makes it a priority to ensure that all clients find a psychologist they feel comfortable and confident with.

To read more about how to find the right psychologist for you visit our blog post by clicking here.

We’ve created detailed biographies for each of our psychologists to help you with doing your own research. You can read through each of their profiles by clicking here.

Our profiles outline the psychologist’s educational background, experience, areas of expertise and their general approach to working with clients.

After reading through our psychologist’s profiles some clients feel ready to book a first appointment. Others prefer more information before they make a decision. That’s where our experienced support team come in. We know that seeking help isn’t always easy and we’re happy to guide you through the process to make it as smooth as possible.

Our support team are here to arm you with information that will help you to find a psychologist who feels like a good fit. Things you might like to discuss with us include:

  • A run-down of which team members have expertise in the areas you are wanting help with
  • If there any particular therapeutic approaches, such as Mindfulness or Dialectical Behaviour Therapy that you want your psychologist to be experienced with
  • If there any therapeutic approaches that don’t resonate with you and you would like to stay away from in sessions
  • Gender preferences
  • If you’ve seen a psychologist or counsellor before we can help you to nut out what worked well, and what didn’t work so well, so we can use this information to help with matching
  • Whether you find particular personality types clash with your personality. For example, you might feel you gel best with people who are gentle, or perhaps you find it helpful to have someone be more direct with you
  • Your general availability (days and times) and preference for location
  • Any general questions you have about seeing a psychologist, such as what to expect in the first session, fees and Medicare rebates

Let us help you find the right psychologist

To get started with finding the right psychologist for you, call our friendly Support Team on (03) 9376 1958 or email us at info@innermelbpsychology.com.au

General questions about psychologists

Psychologists are health professionals who work in a range of areas including clinical, health, neuropsychology, sports, forensic, organisational and community settings. To become a fully registered psychologist you must undertake an undergraduate degree, an Honours degree and and at least two years of practical, supervised experience as a provisional psychologist which may also include postgraduate university education in the field of psychology (either a Masters, Doctorate or PhD degree). All psychologists at Inner Melbourne Clinical Psychology are fully registered psychologists. To check the registrations status of any of our team members visit the Australian Health Practitioner Website here.

Psychologists assist people with everyday concerns such as stress and relationship difficulties, as well as mental health issues. Psychologists use “talk therapies” to help people to develop skills to cope with difficulties and to prevent on-going issues. There are a large number of research studies supporting the effectiveness of psychological therapy.

Psychiatrists have completed a medical degree and further training and study related to the diagnosis and treatment of mental illness. Psychiatrists specialise in the medical treatment of mental illness and can prescribe medication. Some psychiatrists combine medication with therapy.

Counsellors can come from a broad range of training and backgrounds. Currently in Australia the term “counsellor” is not protected. This means that anyone can refer to themselves as a counsellor. Having said this many counsellors have undertaken training and education in educational settings, ranging from a Diploma up to a Masters degree. An organisation called the Psychotherapy and Counselling Federation of Australia (PACFA) has also been set up to protect the standards and ethical training of the counselling profession.

To become a fully registered psychologist you must undertake an undergraduate degree, an Honours degree and and at least two years of practical, supervised experience as a provisional psychologist which may also include postgraduate university education in the field of psychology (either a Masters, Doctorate or PhD degree). All psychologists at Inner Melbourne Clinical Psychology are fully registered psychologists. To check the registrations status of any of our team members visit the Australian Health Practitioner Website here. You can also read more about each of our psychologist’s university qualifications and workplace experience on our Meet the Team page here.

Information about our clinic operations

We have appointments from 8am-8pm Monday to Friday. On Saturdays we have appointments until mid afternoon.
Inner Melbourne Clinical Psychology has a 48-hour cancellation and rescheduling policy. This means that if you need to change or cancel your appointment you must arrange this no later than 48 hours prior to your scheduled appointment time. This gives us enough time to offer your appointment to other clients. If you cancel or change your appointment within 48 hours and it is not an emergency, you will be charged the full fee for this session (Medicare and private health insurance do not provide rebates for cancelled or unattended appointments).

Ready to get started?

If you’re ready to get started with one of our experienced psychologists, you can either contact us directly or fill in our Make an Appointment form via the button below.

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