FAQs for Telehealth

Why are we using Telehealth?

Inner Melbourne Clinical Psychology has decided to conduct sessions via Telehealth (phone or video consultations) as a response to the COVID-19 pandemic. By moving to Telehealth sessions we can help decrease the risk to our clients and psychologists of being exposed to the virus. 

What is Telehealth?

Telehealth includes telephone and online video technology such as Skype, Zoom and Coviu. Our preference is to use online video because this enables our psychologists and clients to see one another. Given that an estimated 60-65%  of communication is non verbal, we feel that this is an important benefit. That said, sometimes because of technical glitches with software or issues with internet connection telephone is the best option. 

How does it work?

If you are a current client, your psychologist will touch base with you about making arrangements for Telehealth for any upcoming appointments. If you haven’t heard from your psychologist yet, or have questions or concerns, you can also get in touch with our Support Team here.

If you have an online video  session booked in, before your appointment your psychologist will email you with a link that you can click on at the time of your appointment to begin your session. 

If you have a phone session booked in, your psychologist will call your mobile phone from a private number.

You will receive the same reminder for your appointment that you always do. We’re asking people to be particularly mindful of giving us at least 48 hours notice if you need to cancel or reschedule your appointment. This means that we are more likely to be able to offer your time to someone else who is waiting to be seen.

What do I need?

You’ll need either a smartphone, tablet or computer with an internet connection, camera and microphone (these are built into most modern devices). Headphones can also help with audio quality. We also encourage you to find a private room at home so you can speak freely and won’t be interrupted. A bedroom with a door you can close works well but you can even sit in your car if that feels more private! Please ensure your phone or computer is fully charged and has adequate internet speed.

Is Telehealth effective?

Research studies have found that seeing an online psychologist is as effective as face to face treatment. A systematic review (Backhaus et al., 2012) of 42 studies found that online psychology was as effective as in person treatment for a range of different client groups (e.g. children/adults, gender and ethnic background) and a range of different issues (e.g. trauma, depression and anxiety). This review also found that clients reported high levels of satisfaction when seeing an online psychologist, comparable to satisfaction levels with face to face sessions.

Another study reviewed 23 research papers to see whether the connection between the client and the psychologist (sometimes called “the therapeutic alliance) was the same via online psychology (Simpson & Reid, 2014). Client ratings of the bond between themselves and their therapist was at least as high as face to face therapy. This study suggested that clients may feel safer to speak more openly with an online psychologist, with some reports of reduced shame and embarrassment when discussing challenging issues.

What if I’m not sure if Telehealth is for me?

We understand that the idea of Telehealth can be daunting. Your psychologist will be more than happy to discuss any questions or concerns you may have. If you’re not sure if Telehealth is for you, we’d encourage you to give it a try and see what you think. Lots of people are surprised by how similar it is to face to face.

When will face to face sessions resume?

In response to Melbourne being in lockdown for a second time, we have made a decision to return entirely to Telehealth in order to keep our clients and staff as safe as possible. We will reconsider face to face appointments again when the rates of community transmission begin to decrease.

How long are Telehealth sessions?

Sessions are the same length as regular sessions, approximately 50 minutes. If you are having an initial couples therapy session it will be 90 minutes (unless you’ve arranged otherwise).

How does Medicare work with Telehealth?

If you have a Mental Health Treatment Plan/GP referral your psychologist will be able to process a rebate for you after each of your sessions. This means that you will need to pay for your session in full and your psychologist will arrange for Medicare to send a rebate to your bank account, reducing your out of pocket costs significantly.

All clients with a Mental Health Treatment Plan have access to at least ten Medicare subsidised sessions per calendar year. From 7th August 2020, if you have a Medicare referral all Victorians and in some circumstances, clients from other states, will have access to an additional ten sessions per calendar year due to the COVID-19 pandemic. For more information about eligibility you can learn more here.

Self-Help Resources for Coronavirus

The coronavirus crisis is creating uncertain and challenging times for us all. Now more than ever we need to look after our mental health. We’ve got plenty of evidence-based, practical resources to help you through. Click here to take a look.

Things are changing fast around here, so this page will be updated as more information comes to hand and as new questions arise. If we haven’t answered your question here though, get in touch with our Support Team here. We’re here to help.