Consent details

The purpose of this consent form is to ensure you are aware of relevant processes and procedures related to seeking psychological services.

Collection and storage of your information

As part of providing a psychological service to you, your psychologist will need to collect and record personal information that is relevant to your current situation. This information will be a necessary part of the psychological assessment and treatment that is conducted. This information is retained in order to document what happens during sessions, and enables your psychologist to provide a relevant and informed psychological service. All client information is stored in accordance with the Victoria Health Records Act (2001).

Confidentiality

All information disclosed within sessions is confidential and may not be revealed to anyone without written permission except where disclosure is permitted or required by law. These situations include, but are not limited to: (a) when there is reasonable suspicion of abuse to a child or to a dependent or elder adult; (b) when a client is at risk of harm to others; (c) when a client is at risk of harm to themselves; or (d) when disclosure is required pursuant to a legal proceeding.

If you would like your psychologist to discuss your information with another health professional, parent or other relevant person they will request you complete a written consent form.

In order to maintain their registration psychologists are required to engage in professional supervision and peer consultation throughout their career. This may involve discussing clients in a non-identifiable way.

Mental Health Treatment Plan

If you have been referred under a Mental Health Treatment Plan, Medicare regulations state that your referring GP or psychiatrist must receive regular updates from your psychologist about sessions. Our preferred method of communicating these updates is via online fax.

Emergency services

Please be aware that Inner Melbourne Clinical Psychology does not provide emergency services. If you require immediate assistance, please call 000 or for phone support call Lifeline on 13 11 14.

Session length

Sessions are approximately 50 minutes, unless you’ve booked a 1.5 hour (approximate) first session.

SMS reminders

SMS reminders are sent approximately 72 hours before appointments. Please do not respond to this reminder as this is an automated service that comes from a computer. If you need to cancel or reschedule your appointment call or email our Support Team (email is preferred).

48 hour cancelling and rescheduling policy

If you cancel or change your appointment within 48 hours, unless there is an emergency you will need to pay the full fee for this session. Regardless of whether an appointment is attended, our psychologists spend time planning client sessions, so we feel it is important that they are remunerated for this time. By giving us more than 48 hours of notice you allow us enough time to offer your appointment to other clients who may be on a waiting list to see the psychologist. Please note that Medicare or private health insurance does not issue rebates for unattended appointments.

Fees and rebates

For 50 minute sessions your psychologist’s fees are $205 during business hours and $220 after hours (before 9am, 4pm onwards and on weekends). The Australian Psychological Society’s recommended fee is currently $267 for a 50 minute consultation.

For 1.5 hour sessions (only available for first appointments) your psychologist’s fees are $330.

If you have a referral from a GP or a psychiatrist for a Mental Health Treatment Plan you will be eligible to receive a Medicare rebate of $129.55. After we have processed your payment, assuming you have provided us with all the necessary paperwork we can process your rebate for you via our online system. Medicare advises us that these funds will appear in your bank account within 2-3 business days.

Payment

Payment is required on the day of your session. You can pay with credit card or EFTPOS.

Telehealth services

Telehealth sessions are any sessions conducted via phone or online video.

Limitations of Telehealth services

The privacy of any form of communication via the internet is potentially vulnerable and limited by the security of the technology used.

A Telehealth consultation may be subject to limitations such as an unstable network connection which may affect the quality of the psychology session. In addition, there may be some situations for which Telehealth is not appropriate or effective. Your psychologist will consider and discuss with you the appropriateness of ongoing Telehealth sessions.

Like face-to-face sessions it is important that Telehealth sessions are conducted in a private and confidential space (unless otherwise agreed upon), where you are the only person present.

Completing this form 

If you understand and agree with what is outlined above, please complete this form prior to your session with your psychologist. If you have any questions that you would like to ask before completing the form, please bring these along to your first session and your psychologist will be happy to answer them.

Consent and registration form

    Personal details

    First name

    Surname

    Preferred name

    Date of birth

    Address

    Mobile number

    Email address

    Emergency contact details

    Name

    Relationship

    Mobile number

    Details needed to process Medicare rebate
    Please ensure your address above matches with the address you have registered with Medicare, or you rebate may be rejected.

    Medicare number (10 digits)
    Reference number
    Expiry date

    Bank account name

    BSB
    Account number