Collection and storage of your information

As part of providing a psychological service to you, your psychologist will need to collect and record personal information that is relevant to your current situation. This information will be a necessary part of the psychological assessment and treatment that is conducted. This information is retained in order to document what happens during sessions, and enables your psychologist to provide a relevant and informed psychological service. All client information is stored in accordance with the Victoria Health Records Act (2001).

Confidentiality

All information disclosed within sessions is confidential and may not be revealed to anyone without written permission except where disclosure is permitted or required by law. These situations include, but are not limited to: (a) when there is reasonable suspicion of abuse to a child or to a dependent or elder adult; (b) when a client is at risk of harm to others; (c) when a client is at risk of harm to themselves; or (d) when disclosure is required pursuant to a legal proceeding.

If you would like your psychologist to discuss your information with another health professional, parent or other relevant person they will request you complete a written consent form.

In order to maintain their registration psychologists are required to engage in professional supervision and peer consultation throughout their career. This may involve discussing clients in a non-identifiable way.

Mental Health Treatment Plan

If you have been referred under a Mental Health Treatment Plan, Medicare regulations state that your referring GP or psychiatrist must receive regular updates from your psychologist about sessions. Our preferred method of communicating these updates is via online fax.

Emergency services

Please be aware that Inner Melbourne Clinical Psychology does not provide emergency services. If you require immediate assistance please call 000 or for phone support call Lifeline on 13 11 14.

Session length

Sessions are approximately 50 minutes.

SMS reminders

SMS reminders are sent approximately 72 hours before appointments. Please do not respond to this reminder as this is an automated service that comes from a computer. If you need to cancel or reschedule your appointment call or email our Support Team.

Please note here who you would like to receive SMS reminders:

☐ Child only

☐ Parent only

☐ Both parent and child

Cancelling or rescheduling appointments

Our clinic has a 48-hour cancellation and rescheduling policy. This means if you cancel or change your appointment within 48 hours, unless there is an emergency you will be charged the full fee for this session. By giving us more than 48 hours notice you allow us enough time to offer your appointment to other clients who may be on waiting lists. Our reception closes at 5pm on a Friday, so for Monday appointments please call by Friday morning. Please note that Medicare or private health insurance does not issue rebates for unattended appointments.

Payment and rebates

All payments are required on the day of your session. You can pay with credit card or EFTPOS. If you have a Mental Health Treatment Plan assuming you have provided us with all of the necessary information we will process your rebate on the day of your session. Medicare typically deposits the rebate into your nominated bank account within 1-3 working days.

Psychologist fees

……………………………………fees are………during business hours and…….for appointments 4pm onwards, 8am or on weekends.

Please note that the Australian Psychological Society’s recommended fee is $251.

Please sign below to indicate that you:

  • Have had an opportunity to ask questions about all of the above conditions and;
  • That you agree to all of the above conditions.